About Me

 

Alfredo Dela Cruz Pangan Jr.

alfredopangan7@gmail.com  / info@alfredopangan.com

+639216994456 / +639163871323

www.alfredopangan.com

 

CAREER OBJECTIVE:

To secure a responsible career opportunity where I can expand my learning, knowledge, and skills, while making a significant contribution to the success of the company.

________________________________________

 

 

Skills & Tools:

 

Web Development, Visual Studio Code, Git, Github, WordPress, WooCommerce, Duda, Web Design, Graphics Designing, UX Design, Adobe XD, Axure RP, Shopify, Magento, Joomla, Drupal, Troubleshooting hardware and software, Microsoft Apps, B2B, BPO / BPM Tech Support, VMWare, VDI, AVDI, Helpdesk, Freshdesk, ServiceNow, Mainframe, CICS, Vision plus, JCL, Card merchant, Jira, Remedy Ticketing System, Digital Marketing, ERP, Webex, Asana, Trello, Freshdesk, Google Apps, Active Directory, Setup & install Windows OS, Machine Configuration/assemble, Adobe Dreamweaver, Photoshop, Illustrator, InDesign, PhpMyAdmin, FTP, XAMPP local server, Web Server Administration, Mail Service Setup, Networking, Security-Anti Virus, Backups, Domain / Web Hosting Control Panel Configuration, Windows/Linux, Search Engine Optimizations, AWeber Email Marketing, Security Antivirus, AutoCAD, SketchUp-3D, Team Viewer, Support Desktop, Microsoft Remote Desktop Services , Microsoft Email, Microsoft Office 365, Microsoft Exchange, Server, Html, CSS, PHP, JavaScript, Web publishing, CISCO Network Systems, Avaya, Oryx, Web and Graphics Design, Tajima, Desktop/Mobile Wireframe, Internet Configuration, Social Media, Customer Service (Inbound/Outbound), Online Payment Integration, Sellbrite, CMS, Google AdSense, Google Analytics, SEO, problem solving and multi-tasking, Outlook, Symantec Norton Backup, Power Point, Video editing, Adobe Premiere, Hit Film, GoPro, DaVinci Resolve, After Effects, Office 365, Windows Server 2016, Remote Desktop, Monday.com, Slack, Skype, Zoom, Calendly, Citrix, Administrative Task, Canva, Clickup, Later, Hubstaff, timedoctor, Language: English – IELTS Certificate, etc.  

 

WORK EXPERIENCE:

 

WordPress Specialist (Remote)

GrowthAssistant 

(14March2023 – 22Aug2023) 

Responsibilities 

 

• Website coding and customization (HTML, CSS, PHP, and JavaScript) – client to provide 

• Prescriptive direction for changes/edits

• Building websites using templates – copy and creative provided by others

• Build landing pages using templates – copy and creative provided by others

• Publish content on the website – client to provide content/creative

• Update website, refresh content and ensure backlinks are working, etc., and other adhoc tasks

• Installation & Management of Unify CMS, Git, GitHub, Domains, Cpanel & hosting panel,

WordPress, WooCommerce, Customize PHP pages, front end, and the back-end.

 

 

Web Developer, Graphic Designer & Video Editor (Remote)

Freelance (Oct2022 – Feb2023) 

Responsibilities:

 

• Build any website from scratch, redesign, customize, maintain, and update web platforms like WordPress, WooCommerce, Duda, Magento, Shopify, Git, & Github.

• Design, create layouts, banners, UI / UX Designs, posters, flyers, brochures, logos, Canva, youtube thumbnails, and pages for websites, providing the process and user-friendly online portal

• Experience in Project management tools such as Monday.com, Asana and Trello

• Experience in digital marketing and social media campaign

• Incorporate changes recommended by the clients into the final design

• Ensure the best performance, quality, and responsiveness of websites, verify implementations according to specification.

• Integration of different payment gateway (PayPal, Credimax, etc.)

• API integration to WordPress WooCommerce, Elementor, etc.

• Experienced in both front-end and back-end website development.

• DNS-related knowledge, database, server integration, and Migration implementation.

• Troubleshoot, and upgrade plugins and themes.

• Work with development teams and project managers and adhere to project timelines.

• Create technical documentation for reference and reporting.

• Project management & develop a branding strategy 

• Monitoring website traffic & Stay up-to-date on technology

• Implement a Keyword Strategy, Optimize Titles & Meta Descriptions

• Ecommerce Product Page SEO & Video editing 

• Manage Administrative Task like scheduling appointments, meetings, emails, phones calls and bookings using zoom, google meetings, and Calendly.

• Manage other software / Tools like Slack, Clickup, Loom, MS Teams, Google Drive, Onedrive, etc. 

 

 

Multi-Media Production Specialist (Remote)

VANBAR Consulting

(22Aug2022 – 21Oct2022) 

 

WordPress Development

• Develop website and funnels on the WordPress platform (using themes and child themes, hooks, filters, and plugin architecture; using WordPress database structure: posts, post meta, etc.)  

• Optimize for search at both the server and back-end level, plus on-page SEO and for proper markup; ability to monitor and troubleshoot security issues, plugin issues, and theme conflict

• A systematic approach to development, testing, and troubleshooting, including cross-browser compatibility, responsive design, and general website performance

• Develop and manage WordPress websites in all the necessary development environments including moving updates from dev>staging>live

• Excellent time management skills, with the ability to work and manage organic tasks and priorities within project deadlines.

 

Graphic Design

• Create all multimedia content for social (audio/video/graphic design)

• Design online/social graphics for various projects

• Create graphics and videos that ENGAGE audiences on digital platforms in the public space 

• Build and organize graphics in Canva

• Work hand & in hand with our Content Marketing Manager to follow the Content Marketing Calendar, graphics & videos required for monthly content distribution including managing workflow; and capturing, editing, and uploading podcasts to various online channels (YouTube, blog, etc)

 

Video Production & Editing

• Structure new ideas and manage production projects to completion

• Manage workflow; and capture, edit, and upload podcasts to various online channels (YouTube, blog, etc)

• Follow the Content Marketing Calendar, podcast production schedule, graphics & videos required for monthly content distribution 

• Edit online content for YouTube and Lifted AV Production website, including podcast episodes, storytelling videos, and how-to videos

• Create and produce marketing videos and PR videos, as needed

• Source photos, stock video, and audio as needed for projects

• Create all multimedia content for social (audio/video/graphic design)

• Edit and upload footage and maintain video logs and media storage

• Create motion graphics for video

• Refer to Lifted AV Production Team Events and Agency calendar for all calls- POST production within 24 hours of each call  

• Follow Naming Protocol System for all videos 

• Indicate in Asana when POST Production is complete and posted on the web portal, graphics, audio, and video as needed based on Content Marketing Calendar.

 

Web Developer, Graphic Designer & Video Editor (Remote)

Freelance (April2011 – July2022) 

Responsibilities:

 

• Build any website from scratch, redesign, customize, maintain, and update web platforms like WordPress, WooCommerce, Duda, Magento, Shopify, Git, & Github.

• Design, create layouts, banners, UI / UX Designs, posters, flyers, brochures, logos, Canva, youtube thumbnails, and pages for websites, providing the process and user-friendly online portal

• Experience in Project management tools such as Monday.com, Asana and Trello

• Experience in digital marketing and social media campaign

• Incorporate changes recommended by the clients into the final design

• Ensure the best performance, quality, and responsiveness of websites, verify implementations according to specification.

• Integration of different payment gateway (PayPal, Credimax, etc.)

• API integration to WordPress WooCommerce, Elementor, etc.

• Experienced in both front-end and back-end website development.

• DNS-related knowledge, database, server integration, and Migration implementation.

• Troubleshoot, and upgrade plugins and themes.

• Work with development teams and project managers and adhere to project timelines.

• Create technical documentation for reference and reporting.

• Project management & develop a branding strategy 

• Monitoring website traffic & Stay up-to-date on technology

• Implement a Keyword Strategy, Optimize Titles & Meta Descriptions

• Ecommerce Product Page SEO & Video editing 

• Manage Administrative Task like scheduling appointments, meetings, emails, phones calls and bookings using zoom, google meetings, and Calendly.

• Manage other software / Tools like Slack, Clickup, Loom, MS Teams, Google Drive, Onedrive, etc. 

 

 

Senior Technical Process Executive (On Site & Remote)

Infosys BPM

Alabang, Muntinlupa City, Philippines

19April2021 – 19April2022

Responsibilities: 

 

• Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications, active directory, Microsoft Applications, VMware, VDI, VPN, and infrastructure for users.

• Answers simple to complex questions about installation, operation, configuration, customization, and usage of assigned products.

• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

• Escalates complex problems to a higher level within the organization.

 

 

IT Specialist (Web Developer & Graphics Designer) (Hybrid)

Cornerstone Fiber Telecom

16H Avenir Building, Archbishop Reyes Avenue, Cebu City 6000, Philippines,

July 2020 – 22February 2021  

Responsibilities:

 

• Install, configure, and administer core website software  

• Web Development & management on WordPress and WooCommerce

• Install the software and perform troubleshooting

• Maintain & manage website infrastructure

• Back up data, website, manage network and recovery procedures

• Creating user accounts and performing access control

• Monitor Performance & Email management

• Provide Technical Support

• Ecommerce store management

• Create, Update Web Pages, and Update products

• Evaluate Structure and Content

• Study design briefs and determine requirements

• Schedule projects and define budget constraints

• Develop illustrations and other designs using software

• Use the appropriate colors and layouts for each graphic

• Work with writers and creative director to produce the final design 

• Track and analyze website analytics

• Work with editorial and marketing teams

• Analyze the performance of current SEO strategies

 

 

IT Operator (On-Site)

AFS – Arab Financial Services 

Bahrain Financial Harbour Building 1398, East Tower, Kingdom of Bahrain

Length of Stay: 11July2011 – 20July2020

Responsibilities:

 

• Administer and maintain clients’ IT systems infrastructure, deal with servers, databases, networks, and Cloud.

• Develop and maintain knowledge of tools and service management procedures necessary to run IT operations.

• Controls mainframe computer systems operations and various hardware configurations.

Provide quality service to AFS customers in all assigned tasks.

• Performs routine maintenance on computer hardware & helpdesk Assistance

• Support all internal and external customers with knowledge and expertise. Log and track support calls in the designated AFS systems prioritize and escalate jobs as required to ensure customer satisfaction.

• Ensures computer operations problems are escalated according to procedures of the escalation that are given by each support department.

• Ensure that Inputs (incoming files from Visa and MasterCard, payments from customers and internal departments), and Outputs (Reports, statements, and files to customers and internal departments) are handled according to defined procedures.

• Monitoring, management of Multi-Vendor ATM system and Remote Monitoring 24/7 

 

A. Hardware responsibilities

• IBM mainframes, IBM Tape Library, Printers

• VAP and MIP, LAN servers, Network Equipment 

 

B. Software and Data responsibilities

• Vision Plus

• Active Directory, Mainframe, CICS, JCL, Vision Plus, Card Merchant, SMS, Risk Net, AMAN, Blue Zone, FTP, SSP, XLS, TC, Euronet systems and applications, ERP, Jira Service Desk, etc.

• Visa and Master Card systems and applications

• Reports, statements, pin mailers and file downloading/uploading systems

• Payment files processing 

• Production application data is stored on the mainframe and other servers.

• Managing HR system using ERP, Jira, and CRM.

 

 

IT Specialist – Web Developer (On-Site)

Twindi eCommerce / Bahrain Trading Center

Hidd Area, Kingdom of Bahrain

5Dec2009 – 10July2011

Responsibilities:

 

• Performs web site administration including solution support 

• Performs web designing, graphic designing & coordinate w/ sales & marketing activities

• Manage & Supports DNS, Web Servers, WHM, Control panel, VPN Servers

• Setups, and provides technical support to suppliers, merchants, and customers in accordance with the service level agreement, Search Engine Optimizations & Aweber Email Marketing

• Prepares backups. Weekly reports & technical reports on the operation of systems

• Liaises and coordinates with the developers on site downtime for the planned maintenance to reduce the impact on customer usage. Coordinates with Managing Directors and technical staff to determine the information needs data flows and systems definitions.

• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, work processes, and investigating problem areas

• Provides domain, web hosting services & technical support to the clients, website open-source services (eCommerce, forum, CMS, social network)

• Design develops, tests, installs, and modifies website and other software, 

• Manage website designs, banners, brochures, and customer’s request

• Setup website statistics/analytics, performs system recovery, back-ups

• Social Media Management

• Assist HR team on user management and permission access.

 

Front Desk Representative (On-Site)

Elite Resort and Spa Hotel (Elite Hospitality) 

Manama, Kingdom of Bahrain

August 2008 – December 2009

Responsibilities:

 

• Handling telephone calls & technical, corporate customers and other duties as needed 

• Take reservations by phone, check-in guest, Oryx hotel management system, assign rooms, checkout guests and record charges/payments

• Operate computer programs, Oryx Hotel Software, and multi-line phone systems 

• Sending daily reports & night Audit reports

• Troubleshoot computer software & setup guest computer / laptops

• Maintains accurate and complete sign-in/sign-out system procedures

• Responsible for maintaining cash drawer and providing daily reconciliation’s

 

Production Operator (On-Site)

Chroma ATE Inc. 

Taoyuan, Taiwan R.O.C. 33383

October2006 – 11June2008      

Responsibilities: 

 

• Operates & manage different kinds of machine in the production area.

• Responsible for product, computer & Service Rack assembly troubleshoots machines, handling products, equipment operation and safety, and packing of electronic machines.

• Provides integrated and customized solutions in test and measurement instruments,

automatic test systems and manufacturing execution systems.

• Performs professional and technical work in operating and maintaining the production

• Assists and supports during inventory in processing requests related to electronics

• Operates electronic equipment’s and performs other related duties as required

requirements as documented in the company’s quality system

• Coordinates with electronic supplies inventory & support international delivery orders

 

Customer Service Representative (On-Site)

Global I-Net Bridge, Inc.

Paseo de Roxas, Makati Philippines

8March2006 – 22October2006

Responsibilities:

 

• Offers call center solutions for clients to take orders, answer incoming calls & make outgoing calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information around the world

• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

• Support & provide superior service via phones, e-mails and faxes as a receiver and caller

• Understand the impact of attitude in handling calls professionally

• Use the most appropriate way to communicate with different behavior types on the telephone & offers call

• Apply the elements of building positive rapport with different types of customers over the phone & apply appropriate actions to effectively control a telephone call.

 

Computer Operator (On-Site)

Pilipinas Makro

Cagayan De Oro City, Misamis Oriental, Philippines

7April 2005 – 5Oct2005      

Responsibilities: 

 

• Troubleshoot software, hardware, and management for Makro system

• Network administration including backup, security management, user account management, email systems including e-mail web server, internet access, office, and applications support

• Responsibility for the system access, troubleshooting software & hardware, security, accounts and managing system / operating system/ software installation and configuration

• Operate and monitor electronic computer that automatically processes data to solve business. (Handles troubleshooting and starts/updates/completes log entries concerning machine utilization, job reruns, and production work completed.)

• Night run auditor and setup networking with Globe/ Smart lease Line.

• Assist HR managing users, files and provide technical assistance of HR system

• Multi-Tasking, handling of cash money, record sales, assist and entertain customer complaints

 

 

All-Around Computer Personnel -Technical Assistant (On-Site)

Cyber & Cappuccino

Cagayan De Oro City, Misamis Oriental, Philippines

March 03, 2002 – April 28, 2003  

Responsibilities:

• Troubleshoot software and hardware

• Provides assistance and training relevant to the installation, functioning and ongoing maintenance of equipment or software.

• Provides support for technical staff by reviewing incoming mail and determining an appropriate course of action

• Assist the Management Team with technical documentation and support.

• Operate cash registers to compute and record sales

 

CERTIFICATES / TRAININGS

CS100 / Customer Service100 – Infosys BPM (April2021)

Conference and Event Management – BIBF Bahrain (2019)

Financial Crime Middle East – AFS Bahrain (2019)

Cyber Security Tips – AFS Bahrain (2019)

ABC Awareness Program- AFS Bahrain (2019)

Communicating for Success – BIBF Bahrain (7June2018)

Annual Financial Crime Training – BIBF Bahrain (2017)

Operation Risk Management – AFS Bahrain (8Aug2016)

Sanctions Global – AFS Bahrain (6Nov2016)

The InfoSEC Awareness Training for Bank ABC – AFS Bahrain (29Oct2015)

Business Correspondence – AFS Bahrain (22May2014)

Fighting Fraud – AFS Bahrain (25July2013)